Make, Manage & Pay for my Shipments

Sticky DHLacdion Menu

1. Shipping for the First Time (MyDHL+)

Register on MyDHL+ with your DHL account number. For DHL Express business account holders, your MyDHL+ login details will be emailed to you.

1 Create a Shipment


Click ‘Ship’ then ‘Create a Shipment’ on the top menu bar. Alternatively, you can use the dashboard to quick start the shipment creation process. Go through the steps to enter and complete your shipment details.

2 Export & Import


You can quickly switch between exports and imports anywhere in the world by simply clicking the ‘Switch’ button in the middle of ‘Create Shipment’. Complete the details of where you want the parcel collected from and delivered to. You will receive handy hints and information to help you complete the sections.

3 Create a Return Label


As you go through the steps of shipment creation, you will come across a ‘Do you need a return label?’ prompt before your waybill is generated. If you require a return label select ‘Yes – Create Label’ and follow the on-screen instructions.

4 Saved & Default Settings


Go to ‘My Shipment Settings’ on the top menu bar to set your shipping defaults, so you don’t need to input all your details again every time you place an order.

5 Pack Your Shipment & Order Free Supplies


A well-packed shipment helps ensure its pristine condition throughout delivery. You can use your own packaging or order packaging supplies from DHL Express

6 Understand Your AWB & Invoice


The air waybill or AWB contains all information necessary for the transportation of your shipment. It is generated at the end of your shipment creation on MyDHL+. Your shipment will be identified by a unique 10-digit code known as your AWB number that acts as the reference for your shipment. Inserting complete and accurate details during shipment creation helps to ensure that your AWB reflects and tally with your actual shipment.

The shipping invoice is used as a supporting document for what you declare on your AWB. You can create an invoice as you create your shipment on MyDHL+. It is only required for parcel shipments (not document shipments). Your invoice is used to clear customs, so it must be accurate and corresponds with the contents of your shipment and your AWB.

2. Accessing Your Invoices for the First Time

1 Navigate MyBill


For DHL Express business account holders, login with your MyBill account details.

1. See an overview of all your invoices on the dashboard.

2. Pay a single invoice or multiple invoices by selecting them and clicking the green ‘Pay’ button.

3. Download your account statement by selecting the relevant account with the ‘Statement of Account’ search bar.

4. Get a cost and time estimate with the ‘Tariff Enquiry’ tab on your dashboard. It offers a simulation of shipment details such as transit times and pricing information

2 More Information on MyBill


Click the button below for more instructions on fully utilising the shipment functions on MyBill.

3. Paying Your Customs Duties in Advance

DHL Express offers excellent opportunities for customer code owners, to pay Duties and Taxes in Advance.

    Service can be selected in the MyDHL+ (business account holders only)

  • DTP (Duties Taxep Paid) is a service that allows the sender of a shipment to pay all customs duties and other import-related costs before the shipment reaches its destination.
  • Service can be integrated to your webshop through our MyDHL API (business account holders only)

  • Landed Cost is a feature of the MyDHL API, designed for e-commerce businesses. Landed Cost allows webshop customers to prepay customs duties along with the product so that they don't have to do it upon the arrival of the shipment in the destination country. This feature significantly contributes to the acceleration of the shipment delivery.

Contact your account manager for more information about the Landed Cost.