Help & Support

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Frequently Asked Questions

1 When will my shipment arrive?


MyDHL+ tracking page provides up-to-date information on your shipment location.

Quick Tracking on MyDHL+

2 Prohibited items


  • Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae)
  • Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains or ashes, animal by-products
  • Human remains or ashes
  • Bullion (of any precious metal)
  • Cash (legal tender - bank notes, currency notes, coins) and travellers cheques/li>
  • Loose precious and semi-precious stones (cut or un-cut, polished or un-polished)
  • Complete original and imitation firearms and firearm parts, ammunition, explosives / explosive devices
  • Illegal goods, such as counterfeit goods and narcotics
  • Counterfeit goods in breach of intellectual property rights (IPR)

Learn more about prohibited goods

3 How does DHL Express calculate the volumetric weight?


Volumetric weight measures the dimensions of your shipment to derive a weight with the formula with the formula Length x Width x Height / 5000. DHL Express will compare this and the actual weight of your shipment and select the higher of the two to use as the final weight calculation.

Volumetric weight calculator

4 Where can I find the nearest DHL Express Service Point or Locker?


DHL Express Estonia offers 74 First Mile and 306 Last Mile lockers and 2 service points located all over Estonia. Ship and collect with ease at our strategically located lockers or visit our friendly service points for personalized assistance.

Find location

5 What is the maximum size of package I can send?


  • Express Worldwide (air courier)
    Max Piece Weight - 1000kg
    Max Shipment Weight - 3000kg
    Max Pallet Dimensions (LxWxH) - 300 x 200 x 160cm
  • Economy Select (road courier)
    Max Piece Weight - 1000kg
    Max Shipment Weight - 3000kg
    Max Pallet Dimensions (LxWxH) - 300 x 200 x 160cm
  • Special Delivery - Unlimited

Learn more about delivery services

6 How do I make a loss/damage claim for a DHL Express shipment that failed to arrive, or was damaged?


If your shipment failed to arrive, it is important that you contact customer service with an accurate description of the goods and their packaging as soon as possible. It is possible that we will be able to reunite you with your shipment. You can contact our customer service at

6 What payment methods can I use with DHL Express?


If you have a registered company in Estonia and ship atleast once a year, we highly recommend you to open a DHL Express account. This offers you negotiated price savings and the opportunity to pay by monthly invoice. Less frequent shippers can pay by credit card.