DHL Express Special Services is responsible for a team of specialists who provide customized solutions for, for example, urgent, critical, oversized, hazardous, and airport-to-airport shipments that require additional speed, care, attention, and a flexible approach.

Special Services solutions are based on our customers' unique requirements and are suitable for almost any size and weight of shipments, from documents to large cargo pallets or loads that require special handling.

DHL Express Special Services

Fast and flexible solution – whether it's a nearby area or even overseas – the best choice for urgent, large, and high-attention shipments. We are here to provide you with the best service that will get your shipment to its final destination, ensuring an appropriate route.

• Expedited, point-to-point ground or air transportation
• Initial response to price inquiries as soon as possible
• Door-to-door 24/7/365 service
• Delivery of hazardous and controlled-temperature shipments
• Transport of oversized shipments

DHL Express Special Services price request

We respond to Special Services price inquiries on weekdays from 9 AM to 5 PM. By arrangement, we are also available outside of business hours

so you can call or email us with urgent questions. Special Delivery offers flexible service. We exceed standards, paying attention to every detail.

No matter what your question is, whether it's about domestic or international transportation

we're here to assist you right away. Thanks to our flexibility, all our services can be tailored to your needs. Do you want delivery to a specific floor? Yes, we can help!

All communication is handled through our expert team, who will assist you from A to Z:

from booking to packing, from processing customs documents to delivering your shipment. Are you transporting delicate or valuable items? If necessary, we can provide additional insurance for them.

Frequently Asked Questions

What is the difference between DHL Express standard service and special services?

• With Express standard service, shipments follow specific routes using DHL's special planes or vans.
• For special services, we find a suitable solution for transporting the shipment via scheduled flights, directly to the destination using vans or trucks, and if necessary, even by charter flights, and other flexible solutions according to the customer's needs.

When should I choose special services?

• When DHL Express standard service is not fast or flexible enough.
• For domestic transportation.
• When I want to send hazardous goods, but I lack a special permit.
• When dealing with heavy or oversized cargo.
• When I want to send from airport to airport.
• When pickup or delivery occurs on weekends or holidays.

Is the price for Special Services higher than Express standard service?

• Not necessarily. For special services, there is no fixed price list; the price is determined based on the customer's needs and the available transportation options (case by case).

How can I track the movement of my shipment with special services?

• Since special services involves the use of scheduled flights, vans, and trucks that are not part of DHL Express and are not connected to a tracking system, it is not possible to track shipments on the DHL website. Information about the movement of the shipment and confirmation of delivery will be provided by DHL's special services specialist, whose contact details you will receive when placing the order.